What makes a problem urgent?
A. It is urgent if your site is not displaying on the internet and you have checked the following:
i. That your domain name registration is current and has not expired.
You may check the WHOIS records here: http://whois.domaintools.com/
If your domain name has expired you should contact the registry noted in the WHOIS record to renew and your site will come back in a few hours.
ii. That your internet connection is working.
iii. You have rebooted your system - including routers
B. It is urgent if your site is displaying serious errors and your or your clients cannot access your pages at all. Before calling us please:
i. Be sure that you have upgraded to the most recent updates of any software you are running.
ii. Determine, wherever possible, whether your site is facing a server error or software error.
If you are facing a software error you are advised to contact the support system provided by the software developers.
